Your concerns
If you have any concerns about material which appears on our Website, please contact sarah@nutrition-guru.com
The Company Website Subscriber Terms
Your subscription to our services on this Website is expressly conditioned on your acceptance of the following terms and conditions.
Please read these terms and conditions carefully and make sure that you understand them, before subscribing to any services from our Website. If you are under 12 you can only subscribe together with your parent or guardian. If you are under 16 you must let your parent or guardian know about our Privacy Policy (see clause 6) before you subscribe to our Services. You should understand that by subscribing to our services, you agree to be bound by these terms and conditions. If you do not agree with any part of the following terms and conditions, please do not subscribe to this Website.
You should print a copy of these terms and conditions for future reference.
The term ‘us’ or ‘we’ refers to the owner of the website, The Nutrition Guru Ltd and the “Website” refers to www.nutrition-guru.com. The Registered Office of The Nutrition Guru Ltd is 24 Arnold Drive, Corby NN17 5FY and the registered company number is 12353444. The term ‘you’ refers to the subscriber to our Website services.
Our terms
Definitions
When the following words with capital letters are used in these Terms, this is what they will mean:
Event Outside Our Control: is defined in clause 9.2;
Order: your order for the Services;
Services: the subscriber services that we are providing to you as set out in the Order;
Subscription Period: the period during which you are a Subscriber to our Services; and
Terms: the terms and conditions set out in this document.
When we use the words “writing” or “written” in these Terms, this will include e-mail unless we say otherwise.
Our contract with you
These are the terms and conditions on which we supply Services to you.
Please ensure that you read these Terms carefully, and check that the details on the Order page of our Website and in these Terms are complete and accurate, before you submit the Order. If you think that there is a mistake, please contact us to discuss, and please make sure that you ask us to confirm any changes in writing to avoid any confusion between you and us.
We consider that these Terms, our Website Terms of Use and the Order constitute the whole agreement between you and us. When you submit the Order to us through our Website, this does not mean we have accepted your order for Services. Our acceptance of the Order will take place as described in clause 2.5. If we are unable to supply you with the Services, we will inform you of this and we will not process the Order. These Terms will become binding on you and us when we issue you with a written acceptance of an Order, at which point a contract will come into existence between you and us.
If any of these Terms conflict with any term of the Order, the Order will take priority. If any of these Terms conflict with any term of the Website Terms of Use, these terms will take priority.
Changes to order or terms
We may revise these Terms from time to time in the following circumstances:
changes in how we accept payment from you;
changes in relevant laws and regulatory requirements; or
other circumstances.
If we have to revise these Terms under clause 3.1, we will give you at least one month’s written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 10. You may make a change to the Order for Services at any time before the start of your Subscription Period by contacting us. Where this means a change in the total price of the Services, we will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 10.1 in these circumstances. If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 10.
Providing services
We will supply the Services to you from the date agreed between us in writing until the end of the Subscription Period set out in the Order.
We will make every effort to provide the Services at all times during your Subscription Period. However, there may be delays due to an Event Outside Our Control. See clause 9 for our responsibilities when an Event Outside Our Control happens. We may have to suspend the Website if we have to deal with technical problems. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency.
Price and payment
The price of the Services will be set out on the Website at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have already confirmed with you. These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect, We will charge you in advance for the subscription Services at the time we accept your Order.
Payment for all Services must be in advance of the Subscription Period and by credit or debit card and will be processed by Secure Trading Limited or WorldPay (UK) Limited. We accept payment with all major credit and debit cards accepted by Secure Trading Limited and WorldPay (UK) Limited. We will not charge your credit or debit card until we accept your Order.
Any subscription payment made through the Website is, subject to clause 10, non-refundable regardless of how many times you access the Website, nor how useful or otherwise you consider the Website to be.
Privacy policy – Information we may collect from you
When you place an Order for subscription online at our Website, you give us your consent to process and use such submitted data in accordance with these terms. For the purposes of the Data Protection Act 1998, the data controller is The Company whose address is stated at the beginning of these terms. The Company does not wish to collect personal information from anyone under the age of twelve (12) without the consent of their parent or guardian. If you are under the age of twelve (12), please ask your parent or guardian to register on your behalf. When you visit our Website or place an order through our Website, we may collect and process the following data about you:
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, or subscribing to our Service. We may also ask you for information if you report a problem with our Website.
Information that you provide by entering your personal thoughts and data
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys, questionnaires and profile questions that we use for research purposes, although you do not have to respond to them.
Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access, these details will be collected by cookies.
For administration purposes only, you will be assigned a number on our database as you join the Website, and all data that you enter on the Website will be supplied linked to that number only, if it is shared in the context of collaborative research. Your name, email address and contact details will not be linked to that research data report and therefore not shared with any third parties. All research undertaken by or in collaboration with The Company uses only anonymous data.
Cookies
This Website uses 3 categories of cookies.
Category 1: strictly necessary cookies. These cookies are essential for the programming of the Website to work, in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
Category 2: performance cookies. These cookies collect information about how visitors use a Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a Website works or to provide data of general interest, for example by tracking which sections of the Website are being used most often, or which keywords are most commonly entered.
Category 3: functionality cookies. These cookies allow the Website to remember choices you make (such as your user name and any other information you enter in your personal profile) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other Websites.
If you register with us or if you continue to use our Website, you agree to our use of these cookies.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The data that we collect from you may be transferred to, and stored at, a destination inside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is transferred using a secure link.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using standard encryption technology in computer servers with limited access and in controlled facilities. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We store your personal information for at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and all data will be anonymous when it is stored.
We never make your personal details available to third parties unless otherwise stated in this Privacy Policy. We use information held about you in the following ways:
To ensure that content from our Website is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our Service, when you choose to do so.
To notify you about changes to our Service.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of The Nutrition Guru Ltd, our subscribers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may disclose anonymous data to third parties including group companies, for research purposes. You have the right to ask us not to process your personal data for marketing or research purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by omitting to submit data on the relevant pages of the Website. You can also exercise the right at any time by contacting us at sarah@nutrition-guru.com
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Our liability to you
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
We supply the Services for domestic and private use, subject to clause 8.3 below. You agree not to use the Services for any business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You may use the Services for commercial purposes by buying subscriptions for a number of your employees should you wish to do so, provided that you give The Company credit for any techniques or information used. In such circumstances you or your business would not have the right to view any personal data of your staff, even in an anonymised form, without the prior and express consent of those employees.
We do not exclude or limit in any way our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
We will contact you as soon as reasonably possible to notify you; and
Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
You may cancel the contract if an Event Outside Our Control takes place and continues for longer than six weeks in accordance with your cancellation rights in clause 10.
Your cancellation rights
Before your Subscription Period begins, you have the following rights as a consumer to cancel an Order, including where you choose to cancel because We are affected by an Event Outside Our Control or if we change these Terms under clause 3.1 to your material disadvantage:
You may cancel any Order for subscription at any time before the start date for the Subscription Period by contacting us. We will confirm your cancellation in writing to you.
If you cancel an Order under clause 10.1 and you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
Once we have begun to provide the Services to you, you may cancel the contract for the Services within the first seven (7) days by providing us with notice in writing. Any payment you have made for Services beyond those seven days, that have not been provided, will be refunded to you.
Once we have begun to provide the Services to you, you may cancel the contract for Services with immediate effect by giving us written notice if:
We break this contract in any material way and we do not correct or fix the situation within 15 days of you asking us to in writing;
We go into liquidation or a receiver or an administrator is appointed over our assets;
We change these Terms under clause 3.1 to your material disadvantage;
We are affected by an Event Outside Our Control for six weeks or more.
Our cancellation rights
If we have to cancel an Order before the Subscription Period begins:
We may have to cancel an Order before the start date for the Subscription Period, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which we cannot provide the Services. We will promptly contact you if this happens.
If we have to cancel an Order under clause 11.1(a) and you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
Once the Subscription Period has begun, we may cancel the contract for the Services at any time by providing you with at least [30] calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.
We may cancel the contract for Services at any time with immediate effect by giving you written notice if:
you do not pay us when you are supposed to as set out in clause 5.3. This does not affect our right to charge you interest; or
you break the contract, or are in breach of our Terms of Website Use in any other material way and you do not correct or fix the situation within [15] days of us asking you to in writing.
How to Contact Us
If you have any questions or if you have any complaints, please contact us by e-mailing us at sarah@nutrition-guru.com
If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by e-mail, by hand, or by pre-paid post. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us in the Order.
Other important terms
We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
This Order is personal to you and you may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts over any claim arising from, or related to, a visitto our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country